Q What is communication? Why is it important to managers? Communication has three functions: transmitting information coordinating effort sharing emotions and feelings Explain the communication process (1) encodes (2) medium (3) examples of media (4) receiver (5) decodes (6) noise (7) examples of noise (8) examples of poor communication Explain and give examples of communication barriers (1) filtering (1) selective perception (2) information overload and multitasking (3) emotional disconnects (4) lack of source familiarity or credibility (5) grapevine (5) semantics and jargon (6) gender differences (7) differences in meaning (8) biased language Explain and give examples of nonverbal communication: 1. body language 2. eye contact 3. facial expressions 4. posture 5. touch 6. personal space What are some problems with - Conversations with people who are much older/younger than you - Conversations with people of other cultures Information richness – how does it work and how does it impact communication? Emails vs. text messages – business emails do’s and don’ts What is organizational control and how does it relate to management? What are the costs and benefits of organizational control? Explain types of control (1) strategic control (1) operational control (2) feedforward control (3) concurrent control (3) feedback control (4) outcome controls (4) behavioral controls (5) financial control (5) budgeting (6) balance sheets (6) income statement (7) cash flow statement (8) nonfinancial controls Explain (1) lean (2) define value from customer’s perspective (3) describe the value stream for each product or service (4) create flow in each value stream (5) produce at the pace of actual customer demand (6) strive to continuously improve all business operations (7) balanced scorecard (8) what are the advantages and disadvantages of considering more than just financial aspects of the company?